Will I experience interference from flourescent lighting or other computer devices?
No, you will experience no interference when using Slam-In's patented wireless radio frequency transmission system because it's FCC and CE certified. It works at the approved frequency and power level for radio signals from computer peripherals, and every day there are over 25,000 of our systems in use around the world. Unlike other systems you may have used, ours is guaranteed to be interference-free or your money back!
How durable are your ring-in devices, really?
Extremely durable. Our slammers were initially designed for children with special needs, and they stand up to just about anything your contestants can dish out. In over 19 years of providing these systems to schools and industry, their failure rate is much less than 1%.
What is the range of your wireless communication technology?
The stated range is 100 feet, but our systems may actually work at greater distances, depending on the characteristics of a facility. The only limiting factor is the issue of placing a wireless slammer or our USB Receiver on a metal surface. A metal surface will absorb the RF signal and limit the transmission distance. Receivers should always be placed on a plastic or wooden surface for use.
Why is wireless technology so expensive, compared to wired buzzers?
It isn't. Over the course of the 10+ years that you will use a ring-in system, how many wires, bulbs, and switches will you need to replace in a traditional wired buzzer system? How much will you pay to ship faulty components to your wired buzzer system manufacturer for repair? All of this expense, trouble, and downtime will be saved with our reliable Slam-In systems. (As an aside, how much time does it take you to set up - and tape down - your wired lockout system? Our wireless Slam-In systems will save you that time as well.)
If I ever need a component repaired, how much could it cost?
Because our systems just don't break down, you probably won't need to worry about repairs. However, most repairs involve minimal cost - generally less than $50 + shipping. Most units never need any repair, just new alkaline batteries every few years. The exception? We don't provide a warranty on the USB cable connecting the wireless receiver to your computer, but USB A-B cables are easy to replace.
What kind of support plan do you offer?
We don't have one. You get no-cost e-mail and phone support and complimentary updates to your Version 3 software for as long as we support it. Every Slam-In software license comes with 2 installs so that you can use 1 on your classroom PC and another 1 on a traveling laptop, but where you install them is up to you. Additional licenses (each with 2 installs) are $99 each.
Can I expect software updates in the future and will I have to purchase them?
We update the Slam-In software from time to time as we find and fix performance issues or improve the way a feature operates. However, you never pay for updates to Slam-In because updates are free. We want you to have the most reliable version of the product you've purchased from us.
What if my competition format is different from others that are built into Slam-In?
No problem. Slam-In lets you adjust all its features and save your unique settings into a file you can re-use. If you need help adapting Slam-In to your competition format, just write or call us. We're happy to help you customize Slam-In so that it matches your needs. And if your competition format becomes widely used, we'll consider adding it to the official competition formats built into the system.
What kind of computer should I use with Slam-In?
To use Slam-In, you need a Windows 7, 8, or 10 computer. Windows 10 is ideal since .NET is built into Windows 10. If you're using Windows 7 or 8, you have to make sure you have .NET 4.5.2 or newer.
Do I have to have a projector to use Slam-In?
No, you only need a projector (or a large computer monitor or a large screen TV) if you want the audience to see the action. We highly recommend using a projector so that everyone - especially the contestants - can see the score, the ring-in winner and the timers at all times. However, if you don't want to use one or if you simply don't have one in the room you're in, you're not required to have one. Slam-In identifies - both on-screen and audibly - who rang in first, so you be sure that the right person will always be called on. And you will always know the score, so you can announce it from time to time.
FAQ (Frequently Asked Questions)
In our conversations with clients about Slam-in, these are the questions we've routinely heard, so we've documented our answers to them below. If your question about Slam-In isn't in this list, please submit it to firstname.lastname@example.org. We'll respond to you as quickly as possible.
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